Confessions of a Cleaning Business Owner

What should customers expect from their cleaning provider?

In this episode, we'll be taking a slightly different approach than usual, as we'll be sharing what we believe customers should hear from their cleaning service providers.
As a cleaning service provider, we know that the expectations of customers can vary widely. Some customers may expect a deep clean every time, while others may simply want a basic cleaning of the most commonly used areas in their home. In this episode, we'll explore some of the key expectations that customers should have when working with a cleaning service provider, and offer our insights into what a good cleaning service should look like.
We'll start by discussing the importance of communication between the cleaning service provider and the customer. Clear communication is essential in order to ensure that both parties have a clear understanding of what is expected of them. We'll also discuss the importance of setting realistic expectations for the cleaning service, and how to establish a schedule that works for both the customer and the cleaning service provider.
In addition to these topics, we'll also explore some of the most common mistakes that customers make when hiring a cleaning service provider. From unrealistic expectations to poor communication, we'll discuss these issues in depth and offer advice on how to avoid them.
By the end of this episode, we hope that customers will have a better understanding of what they should expect from a domestic cleaning service provider. We believe that by setting clear expectations and communicating openly and honestly, both the customer and the cleaning service provider can work together to ensure a clean and comfortable home.

Commercial vs Domestic Cleaning - which is a better business? With Jason Moss

In this episode, we explore the world of cleaning businesses with our guest Jason Moss, a seasoned entrepreneur in the cleaning industry. We dive into the differences between commercial and domestic cleaning and the pros and cons of each. Which is a better business to start? What are the challenges and opportunities for each? If you're considering starting a cleaning business, or simply interested in the industry, this episode is a must-listen. Join us as we uncover the truth about Commercial vs Domestic Cleaning.

Why is Customer Service So Hard

We are talking about the worrying trend from cleaners to blame the customers and some of the examples we have seen online.  We talk about our customer service experiences and how customer service could be improved across the industry.

Why Cleaning Prices Need to Rise

April will see a significant rise in National Minimum Wage and we have increasing Inflation in the UK.  In this episode Louise and Diane work with real numbers and look at the costs involved in really running a cleaning business.  Warning - there is a lot of figures included in this podcast.  It will give you a far better idea of the costs involved and how to set prices.

The Perfect Interview

'Always be recruiting' is drummed into cleaning business owners but what does that recruitment actually involve and what does a good interview look like?  Louise Trehearn and Diane Greenwood chat about interviewing and share some current stats of recruiting in the cleaning industry.   

The Perfect Quote

Quoting is so much more than just providing a price.  This is the cleaner's opportunity to understand the customer and provide a solution that works for everyone.  In this episode we talk about pricing, building rapport and how we solve the common problems that arise during quotes.

How to get off the tools as a cleaning business owner

On this episode, we talk through practical steps and strategies for transitioning from being a hands-on cleaner to running a successful cleaning business. Whether you're looking to hire your first employee, expand your services, or just improve your business skills, we've got you covered. So join us as we explore the world of cleaning entrepreneurship, and discover how to "get off the tools" and build a thriving business.

From Cleaning Business Owner to CEO: Amar’s Journey to the Top of the Cleaning Industry with Zenmaid

In this episode, we have a special guest, Amar, the CEO of Zenmaid, one of the biggest software providers in the cleaning industry. Amar shares his incredible journey from cleaning business owner to CEO, and discusses why the cleaning industry is such a hotbed for growing entrepreneurs. He also reveals the biggest challenge he faced in business so far and how he overcame it. Amar's story is a must-listen for anyone looking to start or grow a cleaning business, or for anyone interested in the power of entrepreneurship. Tune in now to learn from Amar's experience and gain valuable insights into the cleaning industry.

Using Artificial Intelligence (AI) in your cleaning business

Welcome to "Using AI in your cleaning business" a podcast where we dive into the world of using advanced language models like GPT-3 to revolutionize the cleaning industry. From automating customer service to generating new business ideas and producing risk assessments, we'll be learning how to harness the power of GPT-3 to take their operations to the next level. So join us as we explore the exciting possibilities of chat GPT in the cleaning business.

Is the UK Cleaning market lagging behind the rest of Europe?

Diane recently attended a Cleaning Conference in Paris with representatives from countries around Europe and together they discusses the cleaning industries and how government support and regulations are affecting each of them.
 
We hear about markets where customers are having their cleaning subsidised by the governments and no VAT on domestic cleaning.  Diane explores the impact of these revolutionary government policies.