Confessions of a Cleaning Business Owner

Why is Customer Service So Hard

We are talking about the worrying trend from cleaners to blame the customers and some of the examples we have seen online.  We talk about our customer service experiences and how customer service could be improved across the industry.

Why Cleaning Prices Need to Rise

April will see a significant rise in National Minimum Wage and we have increasing Inflation in the UK.  In this episode Louise and Diane work with real numbers and look at the costs involved in really running a cleaning business.  Warning - there is a lot of figures included in this podcast.  It will give you a far better idea of the costs involved and how to set prices.

The Perfect Interview

'Always be recruiting' is drummed into cleaning business owners but what does that recruitment actually involve and what does a good interview look like?  Louise Trehearn and Diane Greenwood chat about interviewing and share some current stats of recruiting in the cleaning industry.   

The Perfect Quote

Quoting is so much more than just providing a price.  This is the cleaner's opportunity to understand the customer and provide a solution that works for everyone.  In this episode we talk about pricing, building rapport and how we solve the common problems that arise during quotes.

How to get off the tools as a cleaning business owner

On this episode, we talk through practical steps and strategies for transitioning from being a hands-on cleaner to running a successful cleaning business. Whether you're looking to hire your first employee, expand your services, or just improve your business skills, we've got you covered. So join us as we explore the world of cleaning entrepreneurship, and discover how to "get off the tools" and build a thriving business.

From Cleaning Business Owner to CEO: Amar’s Journey to the Top of the Cleaning Industry with Zenmaid

In this episode, we have a special guest, Amar, the CEO of Zenmaid, one of the biggest software providers in the cleaning industry. Amar shares his incredible journey from cleaning business owner to CEO, and discusses why the cleaning industry is such a hotbed for growing entrepreneurs. He also reveals the biggest challenge he faced in business so far and how he overcame it. Amar's story is a must-listen for anyone looking to start or grow a cleaning business, or for anyone interested in the power of entrepreneurship. Tune in now to learn from Amar's experience and gain valuable insights into the cleaning industry.

Using Artificial Intelligence (AI) in your cleaning business

Welcome to "Using AI in your cleaning business" a podcast where we dive into the world of using advanced language models like GPT-3 to revolutionize the cleaning industry. From automating customer service to generating new business ideas and producing risk assessments, we'll be learning how to harness the power of GPT-3 to take their operations to the next level. So join us as we explore the exciting possibilities of chat GPT in the cleaning business.

Is the UK Cleaning market lagging behind the rest of Europe?

Diane recently attended a Cleaning Conference in Paris with representatives from countries around Europe and together they discusses the cleaning industries and how government support and regulations are affecting each of them.
 
We hear about markets where customers are having their cleaning subsidised by the governments and no VAT on domestic cleaning.  Diane explores the impact of these revolutionary government policies.

What will 2023 bring for the cleaning industry?

Join hosts Louise and Diane as they review the events of 2022 and make predictions for the upcoming year in the cleaning industry. With a friendly and relaxed style, these two industry experts will keep you informed and entertained. Tune in to stay up to date on the latest news and trends in the world of cleaning.

Christmas in the Cleaning Industry

Christmas for cleaning business owners and the decisions they have to make. It is both fun and tiring in the busiest time of the year so have a listen to get ready for your Christmas cleaning season