Confessions of a Cleaning Business Owner

Scaling Up

Do you want to grow and scale up your business to not include you.  We discuss some of our previous award winner an what we can learn from their successes following the award and how they have scaled up their cleaning companies.

Domestic Cleaning - The Invisible Industry

Following an article looking at how users of mumsnet talk about cleaners we discuss the perception of domestic cleaners and how they are the 'cleaning fairies'.  They are loved but not treated like real people.

Contract Terms & Conditions for cleaning business owners

 In confessions of a cleaning business owner today we discuss terms and conditions for a cleaning business contract and some of the most important things to include.  If you want the full contract it is available on the DCBN website or to all members

How to get people to like you

In this episode, you'll learn practical skills such as active listening, effective communication, and how to read nonverbal cues. These skills are essential for any cleaning business owner looking to establish trust, build credibility, and ultimately, grow their business.
Through real-life scenarios and practical examples, you'll discover how to create a positive and welcoming atmosphere that makes your customers and team members feel valued and appreciated. You'll also learn how to use language patterns, such as matching and mirroring, to establish a sense of familiarity and make people feel more comfortable around you.
So if you want to take your cleaning business to the next level and create lasting relationships with your customers and team, then tune in to "How to Get People to Like You" and learn the secrets to becoming a communication master.

A Year in the Life of a Cleaning Business

Did you know that every year there is a predictable cycle of demand and supply of staff in the cleaning industry and this can have a major impact on your business and when your effort is most effective.  listen to find out when to recruit when to be marketing and when you will be pulling your hair out!!

April is a big month in the cleaning industry

Welcome to "Confessions of a Cleaning Business Owner," the podcast that provides a behind-the-scenes look at the cleaning industry. In this episode, we're discussing the changes happening in April that will affect the industry, including minimum wage increases, price rises, recruitment challenges, and the lead-up to the summer holidays.
As a cleaning business owner, it can be challenging to navigate the ever-changing landscape of the industry. That's why we're here to provide you with the latest news and insights to help you make informed decisions about your business.
From managing the cost of staffing to finding and retaining top talent, we'll discuss some of the most pressing issues facing cleaning business owners in April. We'll also explore how businesses are preparing for the upcoming summer season, including strategies for marketing your services and managing increased demand.

Becoming Eco Friendly in your cleaning company

What does Eco Friendly mean?  We explore sustainability in the cleaning industry with lots of hints as to how your cleaning company could implement small changes to become more Sustainable.

Growth Lab with Matt Harris

We are Thrilled to Chat to matt Harris from Growth Lab about his experiences as a cleaning business owner and how it inspired him to start Growth Lab.  He talks through motivation tactics and how he stays motivated as a business owner.  Growth Lab provides leads to cleaning businesses and supports their growth.

Dealing with Stress as a business owner

This episode talks about common stresses that we feel as cleaning business owners and Louise reveals that she is currently feeling extremely stressed.  Diane gives helpful hints and understanding to reduce stress levels and enjoy the rollercoaster of being a business owner

What should customers expect from their cleaning provider?

In this episode, we'll be taking a slightly different approach than usual, as we'll be sharing what we believe customers should hear from their cleaning service providers.
As a cleaning service provider, we know that the expectations of customers can vary widely. Some customers may expect a deep clean every time, while others may simply want a basic cleaning of the most commonly used areas in their home. In this episode, we'll explore some of the key expectations that customers should have when working with a cleaning service provider, and offer our insights into what a good cleaning service should look like.
We'll start by discussing the importance of communication between the cleaning service provider and the customer. Clear communication is essential in order to ensure that both parties have a clear understanding of what is expected of them. We'll also discuss the importance of setting realistic expectations for the cleaning service, and how to establish a schedule that works for both the customer and the cleaning service provider.
In addition to these topics, we'll also explore some of the most common mistakes that customers make when hiring a cleaning service provider. From unrealistic expectations to poor communication, we'll discuss these issues in depth and offer advice on how to avoid them.
By the end of this episode, we hope that customers will have a better understanding of what they should expect from a domestic cleaning service provider. We believe that by setting clear expectations and communicating openly and honestly, both the customer and the cleaning service provider can work together to ensure a clean and comfortable home.